Privacy Policy

This Privacy Policy explains how Alvero Ltd ("we", "us", "our") collects, uses, and protects information about you when you visit our website (www.alveroltd.com) and when you purchase digital products from us.

We are committed to protecting your privacy and handling your personal data in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. What Data We Collect

We collect the following categories of personal data:

2. How We Use Your Data

We use your data to:

• Process your order and deliver your digital products by email
• Respond to support enquiries and customer service messages
• Comply with legal obligations (such as maintaining transaction records)
• Improve our website and product offering based on aggregate usage data

We do not use your personal data for unsolicited marketing without your consent. We do not sell or rent your personal data to third parties.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance — to process your order and deliver your purchased products
• Legitimate interests — to respond to enquiries and maintain basic website analytics
• Legal obligation — to retain transaction records as required by UK law

4. Third Parties

We use the following third-party services in the operation of our business:

• Payment processor (e.g. Stripe): handles payment card data securely. We do not receive or store your card details.
• Email delivery service: used to send order confirmation and download link emails
• Analytics: basic, privacy-respecting website analytics to understand traffic patterns

When you purchase a Canva or Notion template, you will access that product via the respective third-party platform (Canva or Notion). Your use of those platforms is governed by their own privacy policies.

5. Cookies

Our website may use cookies for basic functionality (such as remembering your session state) and for analytics purposes. By using our website, you consent to the use of cookies as described here.

You can disable cookies in your browser settings, although this may affect the functionality of parts of the website.

6. Data Retention

We retain your order data (including your email address and purchase record) for as long as required to fulfil legal obligations and support enquiries — typically up to 7 years in line with standard UK accounting and tax record-keeping requirements. Contact and support messages are retained for as long as necessary to resolve the relevant issue and then deleted.

7. Your Rights

Under UK GDPR, you have the following rights with respect to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your personal data, subject to legal obligations
• Right to object — to object to certain processing of your data
• Right to data portability — to request your data in a portable format

To exercise any of these rights, contact us at support@alveroltd.com.

8. Contact

For privacy-related queries, contact us at support@alveroltd.com.